Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (email address, name)
• Organization and workspace data
• Content you upload (repair procedures, knowledge base entries, asset information)
• Payment and billing information (processed securely through Stripe)

We also automatically collect certain information about your device and usage of the Service, including IP address, browser type, and usage patterns.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns

3. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Supabase for data storage, which provides enterprise-grade security and compliance.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating the Service (e.g., payment processors)
• When required by law or to protect our rights
• In connection with a business transfer (merger, acquisition, etc.)

5. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your personal data
• Object to processing of your personal data
• Export your data in a portable format

To exercise these rights, please contact us at support@fixcept.com

6. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@fixcept.com